Terms & Conditions

Last Updated: 1 August 2023

Please read these Terms & Conditions carefully before using our website and services. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

Definitions

a. "We," "our," or "The Hound Club" refers to the online dog shop operating in the United Kingdom.

b. "You" or "customer" refers to any person or entity using or accessing our website and purchasing products from us.

Scope of Services

Our online dog shop provides a platform for customers to purchase a variety of dog-related products, including raw dog food, treats, accessories, and supplies. We aim to offer high-quality products and excellent customer service.

Age Restriction

You must be at least 18 years old to use our website and purchase products from us. By using our website and services, you affirm that you are of legal age to enter into a binding contract.

Product Information

We make every effort to display accurate and up-to-date product information, including descriptions, images, and prices. However, we do not guarantee that the product descriptions or other content on our website are error-free, complete, or current. If you encounter any discrepancies or have questions about a product, please contact us for clarification before making a purchase.

Orders and Payment

a. Placing an Order: To place an order, you must provide accurate and complete information. By submitting an order, you agree to pay the full amount stated, including any applicable taxes and shipping fees.

b. Payment: We accept various payment methods as indicated on our website. All payments are processed securely. By providing payment information, you represent and warrant that you have the legal right to use the payment method.

c. Order Confirmation: After placing an order, you will receive an order confirmation via email. This email does not constitute acceptance of your order; it is a confirmation that we have received your order.

d. Order Acceptance: We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicious activity. If we decline your order, we will refund any payment you have made.

Shipping and Delivery

a. Delivery Information: Please refer to our delivery guide. We will make every effort to deliver your order within the estimated delivery time frame. However, delivery times may vary due to unforeseen circumstances or carrier delays.

b. Shipping Costs: Shipping costs, if applicable, will be displayed during the checkout process. The cost may vary depending on the destination and the total value of your order.

c. Delivery Errors: If you notice any errors or issues with your delivery, please contact us within a reasonable time frame so that we can address the matter promptly.

Returns and Refunds

a. Return Policy: We accept returns for eligible products within 14 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

b. Refund Process: Upon receiving and inspecting the returned product, we will process the refund to the original payment method within a reasonable time.

c. Non-Refundable Items: Certain items, such as personalised or perishable products, may not be eligible for return or refund. Please check the product description for more information.

Intellectual Property

a. Ownership: All content on our website, including but not limited to text, images, graphics, logos, and trademarks, is our intellectual property or that of our licensors. You are not permitted to use, copy, modify, or distribute any content from our website without our explicit consent.

b. User Content: If you submit any user-generated content to our website, such as reviews or comments, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, display, reproduce, and distribute that content.

We value your privacy and handle your personal information in accordance with our Privacy Policy [include a link to your Privacy Policy].

Limitation of Liability

a. We strive to provide accurate information and quality products. However, we do not guarantee the completeness, accuracy, or reliability of our website's content or the products we offer. We are not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of our website or products.

b. To the extent permitted by law, our total liability shall not exceed the amount you paid for the product giving rise to the claim.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our website, violation of these Terms & Conditions, or infringement of any rights of a third party.

Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. The updated version will be posted on our website with the "Last Updated" date. Your continued use of our website after any changes constitute acceptance of the modified terms.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

Contact Information

If you have any questions or concerns about these Terms & Conditions or our services, please contact us at hello@thehoundclub.co.uk

Thank you for choosing The Hound Club. We hope you and your furry friends enjoy your shopping experience!