Privacy Notice

Our company is The Hound Club LTD. We are an on-line pet shop. When you conduct a transaction on our website, as part of the process, we collect personal information you provide us with such as your name, address and email address. Your personal information will be used for the specific purposes outlined below only.
How we collect your personal data. We collect your personal data when you a) create an account on our website; b) make a purchase from our website; c) contact us with a question or query; d) provide us with your feedback. In addition, the personal data we collect may include a) your name; b) your contact details (e.g. email address, phone number); c) your payment details (eg. Credit card details); d) your shipping address; e) your IP address; f) comments, feedback, product reviews, recommendations, and personal profile.
Why we collect your personal data. We collect your personal data for the following purposes: a) to provide you with our products and services; b) to process your orders and provide you with ongoing customer assistance and technical support; c) to send you marketing communications; d) to create aggregated statistical data, which we or our business partners may use to improve our products and services; e) to comply with our legal obligations.
How we share and store your personal data. Our company uses the Wix.com platform to host our website and sell our products and services. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com stores your data on secure servers behind a firewall. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
How long we keep your personal data. We will keep your personal data for as long as is necessary for the purposes for which it was collected. This means that we may keep your data for longer if we need to for legal or regulatory reasons.
Your rights. You have the following rights in relation to your personal data: a) the right to access your personal data; b)t he right to correct your personal data; c) the right to delete your personal data; d) the right to restrict the processing of your personal data e) the right to object to the processing of your personal data; f) the right to data portability; g) the right to withdraw consent. You can exercise your rights by contacting us at hello@thehoundclub.com
How to complain. If you have any concerns about how we handle your personal data, you can contact us at hello@thehoundclub.com. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Changes to this privacy notice. We may update this privacy notice from time to time. You can always find the most up-to-date version of our privacy notice on our website.
Contact us. If you have any questions about this privacy notice, please contact us at hello@thehoundclub.com.

Date: July 2023